Professional Services
Get your network management platform running at full speed, with the engineers who built it. From initial deployment to compliance readiness and team training, our professional services team covers every phase of your ConnectMyAssets implementation.
- ✓Engineers who built the platform
- ✓Available in French and English
- ✓On-site or remote delivery
- ✓Based in Paris, available across Europe and internationally
What We Deliver
Four service areas that cover the full implementation lifecycle, from day zero to full operational maturity.
Onboarding & Deployment
Full installation of ConnectMyAssets as an on-premises appliance, including import of your existing inventories, connection of network devices across all sites, and initial platform configuration. Our engineers handle the technical setup so your team is operational from day one.
- ✓On-premises appliance deployment
- ✓Existing inventory import (CSV, CMDB export, discovery scan)
- ✓Device connection and credential setup
- ✓Initial backup policies and alerting rules
Custom Integration
Connect ConnectMyAssets to your existing ecosystem. Our engineers build the integration bridges between the platform and your ITSM, SIEM, monitoring tools, and CMDB, following your workflows and data models, not generic templates.
- ✓ITSM: ServiceNow, Jira Service Management
- ✓SIEM: Splunk, Elastic, IBM QRadar
- ✓Monitoring: Zabbix, PRTG, Datadog, Grafana
- ✓Custom API integrations and webhook automation
Compliance Acceleration
Get audit-ready faster with our regulatory expertise. We help you define configuration policies aligned with your compliance framework, build golden baseline configs, and prepare your audit documentation, directly inside ConnectMyAssets.
- ✓NIS2, DORA, ISO 27001, PCI-DSS policy definition
- ✓Golden baseline configuration templates
- ✓Automated compliance check rules setup
- ✓Audit report preparation and evidence packaging
Training & Enablement
Transfer full operational ownership to your team. We run structured training sessions for administrators and operators, produce customised documentation tailored to your environment, and ensure your staff can manage ConnectMyAssets independently after the engagement ends.
- ✓Administrator training (platform config, policies, integrations)
- ✓Operator training (day-to-day operations, alert response)
- ✓Custom documentation in your language and format
- ✓Knowledge transfer sessions and runbooks
Engagement Models
Choose the engagement that fits your timeline and complexity, from a rapid kickstart to a multi-month enterprise programme.
Kickstart
Rapid deployment and basic enablement. Ideal for teams that want to go live quickly on a standard setup.
- ✓On-premises appliance deployment
- ✓Initial device inventory import
- ✓Basic backup and alerting configuration
- ✓Half-day administrator training
Accelerator
Full deployment with integrations and compliance baseline. The right choice for most enterprise rollouts.
- ✓Everything in Kickstart
- ✓Up to 3 third-party integrations (ITSM, SIEM, monitoring)
- ✓Compliance policy setup for 1 framework (NIS2, ISO 27001…)
- ✓Full team training (admin + operators)
- ✓30-day post-deployment support
Enterprise Program
Long-term engagement for complex environments. Covers multi-site migrations, MSP multi-tenant setups, and ongoing optimisation.
- ✓Everything in Accelerator
- ✓Unlimited integrations and custom development
- ✓Multi-site or multi-tenant architecture
- ✓Full compliance setup across multiple frameworks
- ✓Dedicated engineer, weekly check-ins
- ✓Ongoing optimisation and quarterly reviews
Why Our Team
You are not working with a generic systems integrator. You are working with the people who designed and built ConnectMyAssets.
Platform Experts
Our engineers built the product. They know every capability, limitation, and configuration option, and can adapt the platform to your exact needs.
French & English
We deliver in both French and English. Documentation, training, and all communications are available in the language your team is most comfortable with.
On-Site or Remote
Remote by default for speed and cost efficiency. On-site delivery available for fully isolated environments, sensitive installations, or whenever physical presence adds value.
Based in Paris
Our team is headquartered in Paris, France. We work with clients across Europe and internationally, with timezone-friendly scheduling for European and North American teams.
Frequently Asked Questions
Common questions about our professional services
How long does a typical ConnectMyAssets deployment take?
It depends on the size and complexity of your environment. A standard Kickstart engagement takes 3 to 5 business days and gets you fully operational on a clean setup. The Accelerator package, which includes integrations and compliance configuration, typically runs 2 to 4 weeks. Enterprise programmes for large multi-site environments or complex migrations are scoped individually but usually start at 3 months.
Can the engagement be delivered remotely?
Yes. The vast majority of our professional services engagements are delivered fully remotely via secure screen-sharing and VPN access to your environment. On-site delivery is available on request, for example, for fully isolated environments or organisations that require physical presence for security reasons. There is no additional charge for remote delivery.
Is professional services included in my subscription?
Professional services are not included in standard ConnectMyAssets subscriptions, they are purchased separately. All ConnectMyAssets subscriptions include standard email and ticket support, as well as access to our documentation and onboarding guides. Professional services engagements are for organisations that want hands-on expert assistance to deploy faster, build integrations, or achieve compliance readiness.
In which languages can engagements be delivered?
Our team delivers engagements in both English and French. All documentation, training materials, and runbooks can be produced in either language, or in both if your team is multilingual. We are based in Paris and work with clients across Europe and internationally.
What happens after the engagement ends?
All Accelerator and Enterprise engagements include a post-deployment support window (30 days for Accelerator, scoped for Enterprise) during which our engineers remain available to answer questions and resolve issues. After that, your team is fully autonomous and supported by the standard ConnectMyAssets support included in your subscription. We also offer retainer arrangements for organisations that want ongoing access to professional services capacity.
Ready to Accelerate Your Deployment?
Tell us about your environment and what you need. We will scope the right engagement and get back to you within one business day.