150+ Clients, One Platform, Zero Cross-Tenant Leakage
A European MSP managing network infrastructure for 150+ clients across retail, logistics, and professional services replaced 5 separate tools with ConnectMyAssets, tripling engineer efficiency and onboarding new clients in under a day.
The Challenge
Growing client count, shrinking margins, and the constant risk of cross-tenant data exposure.
Multi-Tenant Isolation
Client configurations, credentials, and network maps were stored in shared spreadsheets and a single-tenant NMS instance. One junior engineer accidentally pushed a client's firewall rules to a different client's device, an incident that nearly cost the MSP a major contract.
Scaling Beyond 100 Clients
At 100 clients, the 12-person operations team was at capacity. Every new client added more complexity to an already fragmented toolset: separate login portals, different monitoring dashboards, manual inventory updates. Growth was stalling because onboarding took 3-5 days.
SLA Reporting Overhead
Monthly SLA reports were assembled manually by pulling data from 5 different tools. Each report took 2-3 hours per client, totaling 300+ hours monthly. Reports were often late, inconsistent, and missing configuration change evidence.
Credential Management Risk
Device credentials for all clients were stored in a shared password manager with no per-client access controls. All engineers had access to all client credentials, creating both a security risk and a compliance liability for clients in regulated industries.
The Solution
One platform with native multi-tenancy that scales with the business instead of against it.
Native Multi-Tenant Architecture
Each client exists in a fully isolated tenant with separate inventories, configurations, credentials, and access controls. Engineers see only the clients assigned to them, and cross-tenant operations are architecturally impossible.
Sub-Day Client Onboarding
New client onboarding follows a templated workflow: create tenant, configure discovery scope, run initial scan, and validate inventory. What previously took 3-5 days now completes in under 8 hours including the first full backup cycle.
Automated SLA Reporting
Per-tenant dashboards generate SLA reports automatically with backup status, configuration change logs, uptime metrics, and compliance scores. Monthly reporting that consumed 300+ hours now takes zero, reports are always current.
Tenant-Scoped Credential Vault
All device credentials are stored in the integrated vault with per-tenant isolation. Engineers authenticate through the bastion and credentials are injected automatically, no human ever sees or copies a client password.
Results & Impact
Clients managed on a single platform
Tenant isolation, zero cross-client incidents
Operational efficiency gain
New client onboarding time
Key Platform Features Used
CMDB
Per-tenant device discovery and inventory with client-scoped views and bulk operations.
Vault
Tenant-isolated credential storage with automatic injection, engineers never see client passwords.
Bastion
Secure device access with session recording, tenant-scoped authorization, and audit logging.
Configuration Backup
Automated per-tenant backups with SLA-ready reporting and one-click rollback.
Automation
Templated onboarding workflows and bulk operations across client tenants.
Ready to Scale Your MSP Operations?
See how ConnectMyAssets helps MSPs manage hundreds of clients with native multi-tenancy, automated reporting, and sub-day onboarding.