3,200 Devices, 8 Engineers, Zero Visibility: How a Regional ISP Took Back Control
A French regional telecom operator managing 3,200 active network devices across CPEs, DSLAMs, aggregation switches, edge routers, and firewalls unified configuration management on a single platform, cut change-related incidents by 78%, deployed IPv6 to 847 CPEs in 4 hours, and reached NIS2 compliance in 6 weeks.
The Challenge
Thousands of devices, a critical 24/7 network, and tools that were never designed for this scale.
Scale Without Control
3,200 devices managed by 8 network engineers using a patchwork of tools: Excel spreadsheets, homegrown scripts, and RANCID covering only part of the network. No centralized view, no unified inventory. Configurations drifted silently across segments without anyone noticing until something broke.
High-Risk Changes on a Live Network
Every change on the transit network could affect thousands of subscribers. There was no dry-run capability, no automated rollback. When a change caused an incident, the average resolution time was 2 hours 40 minutes. The team was flying blind every time a maintenance window opened.
NIS2 Compliance as a Critical Operator
Classified as an operator of vital importance, the company faced strict NIS2 obligations: full traceability of modifications on all critical infrastructure, detection of unauthorized changes, and rapid restoration capability. None of the existing tools covered these requirements, and the compliance team had no automated evidence to present.
Mass CPE Deployments at a Standstill
Rolling out new service templates across the CPE fleet was a manual nightmare. Activating IPv6 or updating QoS templates across 800+ CPEs required touching each device individually. One such campaign took 3 weeks of engineering time with no rollback safety net if a device rejected the configuration.
The Solution
A single platform that gives a regional ISP the configuration control of a Tier-1 operator.
Centralized Inventory of 3,200 Devices
All devices were imported from existing tools and enriched by automatic discovery, which surfaced previously untracked equipment. The resulting dynamic CMDB covers the full fleet: CPEs, DSLAMs, aggregation switches, edge routers, and firewalls, each tagged with site, role, vendor, and topology position.
Real-Time Backup and Change Detection
Syslog integration on all critical devices feeds a change detection engine that triggers within 30 seconds of any configuration modification. Out-of-window changes generate immediate alerts. Every backup is versioned with a full before/after diff, giving the team an instant audit trail and a one-click restore path.
Mass Deployment with Templates and Rollback
IPv6 activation was pushed to 847 CPEs in 4 hours using a parameterized template with a built-in dry-run phase. The 12 CPEs that rejected the configuration were automatically rolled back without any manual intervention. What previously took 3 weeks of engineering time became a supervised 4-hour operation.
Automated NIS2 Compliance Evidence
The platform generates continuous compliance evidence: complete change history with operator identity and timestamps, unauthorized change detection with automated alerting, and on-demand exportable audit reports. The compliance team went from manual evidence assembly to automated reporting, reaching NIS2 certification readiness in 6 weeks.
Results & Impact
Devices supervised in real time
Change-related incidents
IPv6 deployed to 847 CPEs (vs. 3 weeks)
To NIS2 compliance
Key Platform Features Used
Backup & Version History
Automated configuration backups with versioning, diff comparison, and one-click restore for every device in the fleet.
Bulk Deployment & Automation
Template-based mass configuration deployment with dry-run validation and automatic per-device rollback on failure.
Real-Time Change Monitoring
Syslog-driven change detection in under 30 seconds, with immediate alerting on out-of-window or unauthorized changes.
Rollback & Version Control
Instant configuration rollback to any previous version, individually per device or at scale across a fleet segment.
NIS2 Compliance
Continuous change traceability, unauthorized modification detection, and exportable audit reports covering all NIS2 obligations for critical operators.
Your telecom network deserves the same level of control
See how ConnectMyAssets gives ISPs and telecom operators centralized configuration management, real-time change detection, and automated compliance across their entire device fleet.